FAQ
Choose a topic of your interest
1.1 Where is the product search option?
Posted on March 15, 2017
Updated on August 02, 2017
Answer: Product search can be located in the middle of the top flap of all screens. You will find both part number search and advanced search. Depending on the information you have, either the part number, or various characteristics of the product.
1.2 How do I find a product from the part number?
Posted on March 15, 2017
Updated on August 02, 2017
Answer: If you have the product part number, then you can enter this eight-digit number into the search tool you will find in the HOME section in the middle of the top flap.
1.3 How do I find a product knowing the application?
Posted on March 15, 2017
Updated on August 02, 2017
Answer: If you know the application where you want to use this protection system, but you do not know the type that corresponds to the searched circuit, then you can go to the "Catalog / Help / General Help" section where you will find the flow diagram that will help you find the Type of product suitable for you.
1.4 How do I find a product based on the characteristics?
Posted on March 15, 2017
Updated on March 15, 2017
Answer: The protection circuits are grouped by different characteristics, these help you to find the right product navigating through them. You can go to the menu "Catalog" and then consecutively discriminate each group of products according to the type, number of poles, size of the housing, nominal current, fault current, etc., until you find your product.
1.5 How do I find a product different from the ones presented?
Posted on March 15, 2017
Updated on March 15, 2017
Answer: It is possible that you do not find a product that meets all the characteristics desired by you, in that case, what corresponds is that you send us your query using the form that is in the "Contact us" section.
1.6 What can I do if I still have doubts and with the flow chart?
Posted on August 02, 2017
Updated on August 02, 2017
Answer: If, after reviewing the flowchart indicated in question 1.3, you still have questions, please submit your query using the "Support" option on the form found in the "Contact Us" section.
2.1 Why register users?
Posted on March 15, 2017
Updated on March 15, 2017
Answer: The registration process is necessary to provide a better service to our customers. Once registered as a user of our site we will know your information and product requirements and provide you with a faster service during the following visits.
2.2 How to register the user?
Posted on March 15, 2017
Updated on August 02, 2017
Answer: To complete the registration process you must enter the "Contact Us" section and fill in the information requested in the "Contact Form" by selecting the "Register" option in the "Topics of Interest". You will then receive an email with the respective instructions.
3.1 How do I request a quote?
Posted on March 15, 2017
Updated on August 02, 2017
Answer: Once you are clear about what products you need, you must tell us the quantity and where they will be delivered. Enter this information requested in the "Application Form" which is located at the "Catalog / Quote" address. Once the quote request form is received, you will be contacted via email or telephone to request the other necessary information and send the corresponding quote.